Refund Policy

Last Updated January 31, 2024

At Soulmate.com, we are committed to ensuring a harmonious balance between offering top-tier dating services and maintaining equitable practices. Our refund policy reflects this ethos, providing clarity and fairness to our esteemed members. Below is a comprehensive outline of our policy:

Overview of Refund Philosophy

  • Non-Refundable Subscription ModelIn line with our objective to deliver uninterrupted, superior-quality services, subscription fees at Soulmate.com are generally non-refundable. This policy is foundational in supporting the continuous enhancement of our platform.
  • Immediate Service AccessSubscribers gain instant access to our exclusive dating services. Subscription fees are integral in sustaining these high-caliber offerings.

Guidelines for Exceptional Refund Requests

  • Individual Case EvaluationWe recognize that extraordinary circumstances may arise. Should you encounter an exceptional situation, please contact us at billing@soulmate.com with a detailed description. Our dedicated team will meticulously review each case on its own merits.
  • Refund Eligibility Criteria
    • Timeliness Refund requests should be submitted within 7 days  post-subscription purchase or renewal.
    • Valid Grounds Legitimate reasons for refunds include, but are not limited to, technical impediments, inadvertent purchases, or unexpected personal events.

Procedure for Requesting Refunds

  • Submission of RequestInitiate your refund query by emailing at billing@soulmate.com.  Your message should include pertinent account information, a clear explanation for the refund, and any supporting evidence.
  • Evaluation ProcessOur team will conduct a thorough assessment of your request. We may reach out for additional details to ensure a fair and informed decision.

Consideration of External Services

When subscriptions are made via external platforms (like Apple App Store or Google Play Store), the billing is managed by these services. Refund policies of these platforms will apply accordingly.

Finalizing Refund Decisions

  • Refund ProcessingIf approved, refunds are processed using the original payment method. The process may take up to 15 business days.
  • Instances of Non-EligibilityRefund requests might be declined if there is evidence of a breach of our Terms of Service.

Support and Queries

Should you need assistance or have questions regarding our refund policy, please contact our support team at billing@soulmate.com.  We are here to help and resolve any queries you may have.

Policy Updates

Soulmate.com reserves the right to amend the refund policy. Changes will be promptly communicated on our website. Regular review of our policy is advised to stay updated.

Your Consent

By subscribing to Soulmate.com, you acknowledge and agree to our refund policy. Our aim is to provide a fair and enjoyable experience, while ensuring the integrity and continuity of our platform.